Pc Rebuilders & Recyclers Makes the (UP)Grade With Memorystore.Com

“As soon as we acquire a batch of computers for refurbishing, we call MemoryStore.com. I don’t have to push 28 buttons on a telephone prompt to get the wrong person. Instead, we’ll talk to a real person who knows our business, and gets us the memory we need, when we need it, at the best price on the market.”

Willie Cade,
CEO of PC Rebuilders and Recyclers, Home of the Computers for Schools Program

Business Situation

PC Rebuilders & Recyclers acquired 1,200 older Dell Celeron PCs, which were targeted for placement in homes of low-income families nationwide. All of the PCs had to be refurbished and certified before they could be placed. As part of the refurbishment program, the organization had to upgrade all 1,200 systems’ memory, so they could run the latest software. Each system needed a 100 percent compatible, ultra-low-cost, 512MB memory upgrade. But because these upgrades were for older systems, they were not widely available. Among those vendors who did claim to stock the memory boards, the products were either not available for immediate delivery, had unacceptably short 30- to 90-day warranties, or were not guaranteed 100 percent compatible. Other vendors wouldn’t accept an order due to minimum order requirements.

Solution

PC Rebuilders & Recyclers called the MemoryStore.com, and was connected to a live sales representative. The MemoryStore.com rep looked up the Dell makes and models, and soon confirmed the company could have 1,200 512MB upgrades delivered in 10 days or less. The memory would be guaranteed 100 percent compatible, carry a lifetime full repair or replacement warranty, and be backed by 24/7 tech support. Moreover, because the memory was no longer sold by Dell, the MemoryStore.com would build the memory cards to Dell’s exact specifications in the MemoryStore.com’s automated factory, based in Mt. Holly, N.J. Sure enough, 10 days later, 1,200 512MB RAM upgrades arrived at the doorstep at PC Rebuilders & Recyclers. The organization installed the memory in the old Dell PCs, completed their refurbishment, and centerfied all 1,200 units. The updated computers, now capable of running the latest Windows and Internet applications, were distributed to low-income families across America for a fraction of their original sticker price.

Benefits

PC Rebuilders & Recyclers was able to rapidly upgrade the memory of 1,200 Dell PCs at a price that supported their business model, and that let them keep the final cost of the computers extremely low. The MemoryStore.com’s personal approach to serving customers made the ordering process efficient, accurate, and easy. And because the MemoryStore.com is able to custom manufacture memory for any type of computer or device, including legacy machines, PC Rebuilders & Recyclers was able to upgrade 1,200 PCs that might not otherwise have been capable of cost-effective refurbishment. Perhaps most important, the MemoryStore.com’s money-back guarantee and lifetime warranty ensures the organization and its customers get 100 percent compatible memory, and avoids costly downtime, repairs, or replacements due to defects or compatibility issues. Indeed, the quality of the 1,200 upgrades has been so high that PC Rebuilders & Recyclers says it has never had to use the MemoryStore.com’s 24/7 technical support line.

For More Information

Willie Cade
PC Rebuilders and Recyclers
3642 North Springfield Ave.
Chicago, Ill. 60618
800-939-6000
www.PCRR.com