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Return Policy

RETURNS FOR REFUND
All returns for refund must be received within 30 days of the purchase date and must be accompanied by a copy of the original receipt (email confirmations or internet order copies will not be accepted) as well as an RMA number provided by an authorized MemoryStore.com employee. RMA's are valid for 7 days from date of issue and must be received within that time.
Returns must be securely packaged, prepaid and shipped via a secure carrier. MemoryStore.com is not responsible for packages lost or damaged while in transit to us.
All returns of defective or non-working merchandise may be repaired, replaced or refunded at the discretion of MemoryStore.com's management.
All non-defective returns and packages refused at the time of delivery are subject to a 15% restocking fee plus all incurred shipping charges regardless of the method used to order the product.
Shipping and handling fees are not refundable for any reason.
All returns for refund must be received in resalable condition and must be accompanied by the original packing material, manuals and any other accessories provided with the original delivery.
Once an order has been processed, any measures that must be taken to correct either the merchandise in the order or the shipping method or location will be considered a non-defective return and subject to any policies that apply to such a return.


WARRANTY
Seller's memory has a lifetime replacement warranty against physical and functional defects. This does not apply to system or software compatibility or for parts ordered and installed improperly by the purchaser. Since this is a self-installed product, MemoryStore.com's liability shall be limited to refund (for 30 days from date of purchase) or replacement of memory only.


GUARANTEE OF COMPATIBILITY
Our Guarantee of Compatibility extends only to information we provide with respect to a specific computer application. It does not extend to information provided by the manufacturer, other sources or the experience of the end user or their technical staff. In the event that information we provide proves to be erroneous, restitution shall be limited to replacement at current market value of the correct part or a refund of the incorrect items and the outbound shipping charges only.


SYSTEM REVISIONS
Revisions to your computer that cause previously-working memory, to stop working, are not covered under our warranty and return policies. We only guarantee the memory to work under the conditions for which the memory was first sold.

The following customer changes are examples that will void our replacement/return warranty (this list may change without notice): changing your processor, changing your motherboard, changing your firmware, updating your BIOS, overclocking, adding additional memory that is not compatible with our memory, altering the module in any way.


WARRANTY CLAIM PROCEDURES AND REQUIREMENTS
All returns for refund must be received within 30 days of the purchase date and must be accompanied by a copy of the original receipt (email confirmations or internet order copies will not be accepted) as well as an RMA number provided by an authorized MemoryStore.com employee. RMA's are valid for 7 days from date of issue and must be received within that time.

Returns must be securely packaged, prepaid and shipped via a secure carrier. MemoryStore.com is not responsible for packages lost or damaged while in transit to us.

All returns of defective or non-working merchandise may be repaired, replaced or refunded at the discretion of MemoryStore.com's management.

All non-defective returns and packages refused at the time of delivery are subject to a 15% restocking fee plus all incurred shipping charges regardless of the method used to order the product.

Shipping and handling fees are not refundable for any reason.

All returns for refund must be received in resalable condition and must be accompanied by the original packing material, manuals and any other accessories provided with the original delivery.

Once an order has been processed, any measures that must be taken to correct either the merchandise in the order or the shipping method or location will be considered a non-defective return and subject to any policies that apply to such a return.

Returns should be sent to:

MemoryStore.com
Attention: Returns (RMA Number)
130 Corporate Drive
Montgomeryville, PA 18936